Your AI chatbot persona and tone of voice gives your customers something to relate to. As your AI Chatbot represents your brand and values of your company. The tone of voice brings everything to live and turning a cold robotic conversation into a natural conversation with your customers.
At Melco, our team designed a digital brand voice for its AI Chatbot to enhance the entire customer experience. We have mapped out a full dialogue flow with a consistent tone and manner, stating clearly on what the Chatbot should say and should not say. This Digital Brand Voice pioneered and demonstrates how a brand can convert its customer interaction to a whole new level to welcome the digital age.